On 29th June 2016 I received an email from the BBC which thanked me for pointing out a flaw in their Response to complaints about CBBC's My Life: I Am Leo documentary: "We appreciate you bringing this to our attention." (CAS-3833834-V0NNW1)
I first raised the particular issue with Alice Webb, Director of BBC Children's on 24th April 2016. However, Ms Webb did not reply or acknowledge my correspondence. So on 9th May I contacted a more senior manager, Anne Bulford, who then ensured it was properly dealt with.